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From the NHS KM Library
: "An intranet is simply a private Internet. Internet-type services are installed onto an organisation’s internal computer network which enables it to then provide web pages and related services such as e-mail, discussion boards, access to shared documents and databases, and collaboration tools such as shared calendars and project management tools. An intranet can convey information in many forms, not just web pages but documents, tables, spreadsheets and images; it can host applications and databases. Above all, it provides connectivity that allows people to collaborate, wherever they are located."
Document sharing across an organization.
Organizational staff directories.
Online conversation space.
Centrally organized company policies, human resources information, etc.
: There are three general intranet models:
Information collection intranets
are used to find and organise all of the information that resides within an organisation, essentially acting as a front-end to a large repository of knowledge. There could be document libraries, individuals’ computer files, financial and statistical data, supplier information, databases, and other information that was previously available only to selected people or groups within an organisation. Access to this information reduces confusion and duplication, increases productivity, and improves decision making. In a system wholly geared towards information collection, individuals contribute and have access to a wealth of information, but do not use the system to interact with other contributors.
Collaboration and communication intranets
enable organisational units and staff members to connect with others within the company, and to initiate or participate in essential information flows. In contrast with the information collection intranet, a collaboration and communication intranet promotes dialogue, debate, learning, and helps to facilitate face-to-face communications. Such an approach may be useful in decentralised organisations or groups, and when geographic locations can stand in the way of face-to-face communication. Typical features might include: discussion forums, internal bulletins, surveys, corporate calendars, team workspaces, and employee and project team pages.
facilitate the completion of tasks and actions. For example, the intranet may be used to reserve rooms, raise purchases, change human resources information, fill out and submit timesheets, purchase supplies, take online classes, and complete necessary forms. This kind of system reduces the time spent on often-repeated administrative tasks, and increases the time available to do core tasks.
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More Information/References/Related Resources:
White, M. (2003) ‘Creating an Effective Intranet’, downloaded from
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